Refund and Returns and Shipping Policy

TERMS AND CONDITIONS

BY USING THIS SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THIS SITE.
 

THE LAW

We require any purchaser or acceptor of alcohol purchased to confirm they are aged 18 years or older. It is against the law to sell, supply or provide alcohol to a person under the age of 18 years. The customer also warrants that he/she is not under the influence of alcohol at the time the order is submitted.

WARNING: Under the Sale and Supply of Alcohol Act 2012, it is an offence to supply alcohol to a person under the age of 18 years (Penalty up to $10,000). Every person commits an offence and is liable to a fine up to $2,000 who, being under the age of 18 years, purchases any liquor on or from any licensed premises.

PRICING 

All prices are in New Zealand Dollars.

All prices on this site include GST.

SHIPPING REQUIREMENTS

All orders require a signature upon delivery, and must be signed for by someone over the age of 18.

Please address your order to an address where someone is home , or where someone can receive the goods between the hours of 9am to 5pm (i.e Your Work address)

SHIPPING TIMES

Orders placed and payment accepted by 1pm, Monday – Friday for items in Stock will ship the same day as ordered (see shipping methods). Orders placed and credit approved anytime Saturday or Sunday for items in Stock will ship on the following Monday. These cutoff times are a guideline, and are subject to possible change or modification due to prevailing circumstances. This information does not constitute a guarantee.

We use NZpost for all deliveries

OUR GUARANTEE, CANCELLATION, REFUND AND RETURN POLICY

OUR GUARANTEE

We are committed to keeping our product in the best possible condition. If for any reason you are not satisfied with our products or services then please email us outlining clearly the nature of your complaint or dissatisfaction. Any complaints will be handled quickly and efficiently and all information exchanged will be confidential. We guarantee to respond to complaints within five working days and to keep the customer informed about progress of any complaint at regular intervals.

All Returns must be sent back via Trackable Courier Only.

BREAKAGES

Unfortunately breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full your broken items. Refunds will be in the form of a gift voucher to the value of the broken product, and a proportion of the freight costs.